This English version is a courtesy translation of our general terms and conditions. Only the Dutch version is legally binding; in the event of any discrepancy the Dutch text prevails.
Article 1 — Definitions
In these general terms and conditions:
- Contractor: HE Multi Klussenbedrijf, trading as MULTI Klussenbedrijf, established in Amsterdam, registered with the Chamber of Commerce under number 87674629
- Client: the natural or legal person who commissions the performance of work
- Work: the renovation, installation and/or finishing work described in the quote
Article 2 — Quotes
All quotes are without obligation and valid for 30 days after issue, unless stated otherwise. The quote clearly states whether amounts are inclusive or exclusive of VAT. Where a reduced VAT rate applies, this is reflected in the quote.
Article 3 — Formation of the agreement
An agreement is formed at the moment the client accepts the quote in writing — by e-mail, letter or signed quote form.
Article 4 — Execution and obligations of the client
The contractor carries out the work to the best of its ability and as a good professional, in accordance with the specifications laid down in the quote. Stated completion dates and schedules are indicative, unless expressly agreed in writing as a firm deadline.
The client ensures that the contractor can start on time, that the workplace is easily accessible and free of obstacles, and provides water and electricity free of charge. The client is responsible for the accuracy of the information and data provided.
Article 5 — Additional work
Work that falls outside the quote or arises from changed wishes or unforeseen circumstances counts as additional work. Additional work is only carried out after consultation with and approval by the client — for example in writing, by e-mail or by message — and is invoiced separately.
Article 6 — Payment
Unless stated otherwise in the quote or agreed in writing, the following payment schedule applies:
- 30% at the start of the work
- 40% halfway through the execution
- 30% on completion
For jobs under € 1,000, invoicing may take place after completion, unless agreed otherwise. In the event of late payment, the client is in default by operation of law and owes the statutory interest and reasonable (extra)judicial collection costs.
Article 7 — Retention of title
Delivered and installed materials remain the property of the contractor until all related invoices have been paid in full.
Article 8 — Completion and complaints
The work is deemed completed when the parties have inspected it together, or when the client takes the work into use. Visible defects are preferably reported on completion. The client reports other complaints as soon as possible after discovery, preferably in writing and with a clear description, so the contractor has the opportunity to assess the complaint and remedy it where necessary. Minor defects that do not impede normal use are no reason to suspend payment.
Article 9 — Warranty
Warranty arrangements are laid down in writing per project in the quote or order confirmation. The warranty depends on the type of work, choice of materials, substrate, use and maintenance.
The warranty does not cover normal wear and tear, incorrect use, insufficient maintenance, damage caused by moisture or movement of existing structures, unsuitable materials supplied by the client, work by third parties, or circumstances beyond the contractor's control.
Article 10 — Liability
The contractor's liability is limited to the amount paid out in the relevant case by the business liability insurance. If no payment is made, liability is limited to at most the invoice amount of the work concerned.
The contractor is not liable for indirect or consequential damage, for damage caused by incorrect or incomplete information from the client or materials supplied by the client, or for defects arising from the condition of existing structures. This limitation applies to the extent permitted by law and not in the event of intent or deliberate recklessness on the part of the contractor.
Article 11 — Force majeure
In the event of force majeure — circumstances beyond the contractor's control, such as extreme weather conditions, illness or late delivery by suppliers — the obligations are suspended. If the force majeure lasts unreasonably long, both parties may terminate the agreement for the part not yet performed, without any compensation being owed.
Article 12 — Right of withdrawal (consumers)
If you conclude an agreement as a consumer at a distance or outside our business premises, a statutory cooling-off period of 14 days may apply. If you want us to start the work within this cooling-off period, we ask for your express consent. If the work has already been partially carried out at your request, a proportionate fee may be owed. If the work is fully performed within the cooling-off period, the right of withdrawal may lapse, to the extent permitted by law and provided you agreed to this in advance.
Article 13 — Applicable law
Dutch law applies to all agreements. Disputes are preferably resolved in good consultation; failing that, the court in the contractor's district has jurisdiction.
Contact
Questions about these terms? Send us an e-mail at info@multiklussenbedrijf.nl.