1. Who we are
HE Multi Klussenbedrijf, trading as MULTI Klussenbedrijf, is responsible for the processing of personal data as described in this privacy statement.
- Legal form: sole proprietorship
- Business address: see the company details on our contact page
- Chamber of Commerce (KvK) number: 87674629
- VAT number: NL004865582B97
- E-mail: info@multiklussenbedrijf.nl
- Phone: 06 87 16 84 94
2. What data we collect
We process the data that you provide to us yourself, for example via the quote form, contact form, WhatsApp, e-mail or by phone. In addition, some data arises automatically when you use our website, such as your IP address and browser details, and — only with your consent — cookies and ad-click IDs.
- Name, phone number and e-mail address
- The content of your message or quote request
- Project information, such as the chosen service, measurements, planning, budget indication and additional notes
- Photos you upload yourself with a request
- Before/after photos of the completed project, taken by our specialist for administration, warranty and (after your consent) our portfolio
- The project address, only when you book a site visit or when it is necessary for carrying out the job
- Quote details, order details and communication about acceptance, rejection or execution
- When you respond to a quotation online: date and time, IP address, browser details and the texts, terms and quotation (PDF) shown to you at that moment; for a withdrawal, the content of your statement with date and time
- Your choices (materials, colours, execution), our written warnings and your response to them; if you choose via our choice link, also the date, time, IP address and browser details. For a complaint: your report, our assessment per point and our messages
- At handover: the completion notice, the moment of the inspection, your choice (accept, accept with snagging points or refuse) with your comments and the photos you send with it, and the handover report; if you choose on our handover page, also the date, time, IP address and browser details. For additional work: the additional work order and your answer, as with a quotation. For an unpaid invoice: our reminders and payment demands with their date and content
- The language in which you filled in the form, so we can reply to you in that language
- The origin of your request — through which page, search, campaign or advertisement you reached our website (for example campaign parameters or an ad-click ID), so we know through which channel requests come in
- Your cookie choice, recorded with a random code, a hashed form of your IP address and the browser and system details your browser sends along (see section 6)
We do not ask for more data than is needed to handle your request, prepare a price indication or quote, and carry out the job.
3. What for, and on what legal basis
We use your personal data exclusively for:
- Answering your question
- Preparing and sending a price indication or quote
- Scheduling a site visit or appointment
- Communication during the request and execution
- Carrying out the agreed work
- Invoicing, administration and legal obligations
- Measuring through which channel or campaign requests come in, to improve our marketing and website
- Showing before/after photos of your project on our website (/projecten) to illustrate our work — exclusively after your explicit consent
The legal basis for this is the preparation or performance of a contract, compliance with legal obligations and, where applicable, our legitimate interest in conducting normal customer contact and administration and in measuring the origin and effectiveness of our marketing channels. For publicly showing project photos in our portfolio we ask for your consent in advance; without that consent we do not publish photos of your project. You can always withdraw previously given consent and request removal of already published photos via info@multiklussenbedrijf.nl. If you give that consent via the link we send you, you can also withdraw it via the same link; as proof of your choice we keep the moment, the version of the consent text, your user agent and a hashed form of your IP address. Recording your online acceptance and any withdrawal is based on our legitimate interest in being able to prove what was agreed and to defend ourselves against legal claims, and on our legal obligations. Statistics and marketing cookies and storing ad-click IDs are based on your consent. We do not make automated decisions about you.
4. Who we share your data with
We only share your data when this is necessary for our services or when we are legally required to do so. These parties receive data:
- Hosting and e-mail: Hostinger — our website, the database with requests, quotations and uploaded photos, and our e-mail run at Hostinger, which stores the data as a processor on our behalf.
- Google — Google Analytics (statistics) and Google Ads (ad measurement), only with your consent; the Google Maps map on the contact page only with your consent or after you click 'Load map' yourself; and Google Calendar, when we put a scheduled job in our calendar (your name, address and phone number and a short description of the work).
- Meta — the Meta Pixel (ad measurement for Facebook and Instagram), only with your consent; and WhatsApp, part of Meta, when you contact us via WhatsApp.
- Other parties — parties for administration and planning, carefully chosen partners needed for the execution of a project, and authorities to which we are legally required to provide data.
With your consent to statistics or marketing cookies, we share limited, pseudonymised usage data (such as page visits, events and ad-click IDs) with Google and Meta to measure the effect of our campaigns. Without that consent this does not happen.
Google and Meta (including WhatsApp) may also process data in the United States. Both are certified under the EU-U.S. Data Privacy Framework, for which the European Commission adopted an adequacy decision on 10 July 2023; where that is not sufficient, they use the European Commission's standard contractual clauses.
We make agreements with processors about the protection of your data. We do not sell your data and do not share it with third parties for their own marketing purposes.
5. How long we keep your data
Quote requests that do not lead to a job are kept for a maximum of 12 months, unless there is still ongoing contact. Data of completed jobs is kept as long as needed for administration, warranty, evidence and statutory retention obligations, including the fiscal retention obligation. After that we delete or anonymise data where possible.
When you accept online, we record the date, time, IP address, browser details and the texts shown as evidence of the contract. We keep that record, your recorded choices, our written warnings, complaints and our messages about them, the handover and additional work records, our reminders and payment demands, withdrawal notices, the archived quotation PDFs and the photos of the work for up to 7 years, as evidence of the contract and for legal obligations such as the fiscal retention obligation. If there is a dispute, we keep the related data until the dispute has been resolved.
For every e-mail we send, we keep a delivery log for 90 days: which message, when, whether it was delivered and a hashed form of the e-mail address (never the address itself), so we can trace delivery problems.
6. Cookies
Our website uses functional cookies that are necessary for it to work properly, such as preferences for theme or banners. We only place analytics and marketing cookies (Google Analytics, Google Ads, Meta) after you have given consent via the cookie banner; you can change that choice at any time via the "Cookie settings" link at the bottom of every page. Exactly which cookies and which storage in your browser these are, with their duration, is listed in our cookie statement.
We record your cookie choice so that we can demonstrate which choice you made. For consent you have given, this is a legal obligation (GDPR art. 7(1)); we record a refusal on the basis of our legitimate interest in being able to demonstrate that choice as well. For each choice we keep a random code that is also stored in your browser, your choice per category, the version of the cookie statement, whether you chose via the banner or via the cookie settings, the time, a hashed form of your IP address (never the address itself) and the browser and system details your browser sends along (the user agent: browser, version and operating system). We do not link this to your name or e-mail address and keep it for as long as we need to be able to demonstrate which choice you made.
7. Your rights
You have the right to:
- Access your personal data
- Have incorrect data corrected
- Have your data deleted (where legally possible)
- Object to or request restriction of the processing
- Receive your data in a common, machine-readable format or have it transferred to someone else (data portability)
- Withdraw any consent you have given at any time, without this making the processing before the withdrawal unlawful
- File a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens)
You withdraw your consent for cookies via (also at the bottom of every page); after that we no longer place those cookies and we delete them where the website can. You withdraw consent for project photos via info@multiklussenbedrijf.nl.
Would you like to exercise your rights? Contact us at info@multiklussenbedrijf.nl. We respond within the statutory period.
8. Security
We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access and unlawful processing. Only people who need the data for their work get access.
9. Changes
We may amend this privacy statement when our services, website or legal obligations change. The most recent version can always be found on this page.
This English version is a translation provided for convenience. In the event of any discrepancy, the Dutch version prevails.